fi99's Privacy Policy

Purpose of This Policy

fi99 is committed to providing a safe and transparent gaming environment for users in Bangladesh. The main purpose of our privacy policy is to clearly inform you about what data we collect, why we collect it, and how we use it. We believe that data protection is a fundamental right and every one of our users deserves that protection.

Changes to the Policy

fi99 reserves the right to amend or update this privacy policy at any time. If any significant changes are made, we will send a notification to your registered email address or display a clear notice on the platform. Continued use of the service after changes have been made will be considered as your acceptance of the updated policy.

Registration & Identity Information

When you create an account on fi99, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Valid email address and mobile number
• Password (stored in encrypted form — no staff member can view your password)
• Identity document details required for account verification

Financial & Transaction Information

fi99 collects the following financial information to process deposits and withdrawals. All transactions on fi99 are handled through bKash, Nagad, Rocket, Upay, and bank transfer:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history, deposit and withdrawal amounts
• Transaction date, time, and reference number

Sensitive details of your full payment card or bank account are not stored on our servers.

Technical & Usage Information

When you use the fi99 platform, the following technical information may be collected automatically:

• IP address and device identity (Device ID)
• Browser type, version, and operating system
• Page visit times, gaming activity information
• Information collected through cookies and session tokens
• Referral URL and navigation patterns

Communication Information

When you contact fi99's customer support team via live chat or email ([email protected]), records of those conversations are retained. This helps improve service quality and maintain relevant history for future support.

Service Operation & Improvement

fi99 primarily uses the collected data for the following purposes:

• To complete account creation, management, and verification processes
• To process deposit and withdrawal transactions and maintain financial records
• To provide 24/7 customer support — in both Bengali and English
• To ensure platform security and prevent fraud
• To improve service quality and user experience
• To identify and resolve technical issues

Security & Compliance

fi99 uses your data to maintain platform security and prevent unauthorized access. Data is analyzed to detect suspicious activity, prevent money laundering, and enforce responsible gaming policies. Age verification is also an important part of this process — only users aged 21 or older may use fi99.

Communication & Notifications

Using the contact information you have provided, we may communicate with you about the following:

• Important account-related notifications (security alerts, transaction confirmations)
• Information about changes to policies or services
• Customer support responses
• Promotional communications — only if you have given your consent

You may unsubscribe from promotional emails at any time. However, important account-related notifications cannot be turned off, as they are essential for your security.

Who We Share Data With

fi99 never sells your personal information to third parties. However, limited data may be shared with the following parties for service operations:

• Payment service providers: Shared with bKash, Nagad, Rocket, Upay, and associated banks for transaction verification
• Technology partners: To operate the platform and ensure security, under strict confidentiality agreements
• Game providers: Gameplay data may be shared with the relevant game studios (such as PG Soft, Pragmatic Play, JILI, Spribe) for technical purposes only
• Analytics services: Anonymous usage data analysis for platform improvement

Legal Obligations

If required by legal proceedings, a court order, or a legitimate request from a government authority, fi99 may be obligated to disclose relevant data in accordance with applicable law. In such situations, we will make every effort to notify you, unless prohibited by law.

Business Transfers

In the event of a future merger, acquisition, or asset transfer involving fi99's business, user data may form part of the transferred assets. In such cases, we will provide you with advance notice and the new authority will be obligated to maintain the same or a higher standard of privacy protection.

Technical Security Measures

fi99 uses industry-standard security technology to keep your data protected:

• SSL/TLS Encryption: All data exchanged between the platform and your device is protected by top-grade encryption
• Data Encryption: Stored sensitive data is kept in encrypted form
• Firewall & Intrusion Detection: Continuous network monitoring and protection
• Access Controls: Strict role-based access controls — only authorized staff can view specific data

Password & Account Security

The security of your account is partly your own responsibility too. fi99 recommends that you use a strong and unique password, avoid reusing passwords from other platforms on fi99, and never share your login credentials with anyone. If you suspect any unauthorized access, notify our support team immediately at [email protected].

Data Retention Period

fi99 retains your data for as long as your account is active or as needed to provide services. Even after an account is closed, certain data may be retained for a specified period for legal obligations, financial record-keeping, and dispute resolution purposes. Once that period has passed, the data is securely deleted or anonymized.

What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that help improve your browsing experience. fi99 uses the following types of cookies:

• Essential Cookies: To maintain login status and run core platform functionality — these cannot be disabled
• Performance Cookies: To monitor and improve service speed and performance
• Preference Cookies: To remember your language and display preferences
• Analytics Cookies: To collect anonymous usage data for platform improvement

Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling cookies may cause some features of the fi99 platform to not work properly. Instructions for managing cookies in all major browsers are available in their respective help centers.

Right to Access & Correct Data

Every fi99 user has the right to view their personal data and correct it if needed. You can update most information directly from your account panel. For more complex corrections, please contact our support team.

Right to Delete Data

Under certain circumstances, you may request the deletion of your personal data. However, this request may not be fully fulfilled in the following cases:

• Financial transaction records that are required to be retained under legal obligations
• Information necessary for dispute resolution
• Account verification data that is essential for security

Right to Object to Processing

You may object to the processing of your data for specific purposes — particularly in the case of promotional communications. To make such a request, contact our support team. We will process your request within a reasonable timeframe.

Right to Data Portability

You may request a copy of your data in a structured, commonly used format. We will respond within a reasonable timeframe after verifying your identity.

The Role of Data in User Protection

fi99 analyzes your gaming activity data to help enforce responsible gaming policies. If a user's behavior shows signs of harmful gaming patterns, our team may reach out to offer support. We believe that data protection and responsibility are complementary in creating a safe gaming environment.

To learn more about responsible gaming, visit our Responsible Gaming page.