fi99 Frequently Asked Questions
From claiming bonuses to withdrawing funds — find answers to all your questions about fi99 in one place.
Using fi99 can bring up many questions — opening an account, bonus terms, withdrawal rules, or finding the path to responsible gambling. On this page, we have compiled the most frequently asked questions from Bangladeshi players in detail. If you do not find an answer, contact our support team directly — they are ready to assist in Bengali and English 24 hours a day.
Frequently Asked Questions
Bonuses & Offers
When you open an account at fi99 for the first time and make your first deposit, you get a 200% welcome bonus of up to ৳10,000. For example — if you deposit ৳1,000, you will receive a ৳2,000 bonus, bringing your total balance to ৳3,000. The bonus is added to your account automatically; no separate code is needed.
No. At fi99, each player can receive the welcome bonus only once. It is tied to the first deposit, so it does not apply to subsequent deposits. Attempting to claim the bonus by opening multiple accounts may result in account suspension.
The wagering requirement is the total amount you need to bet before you can withdraw bonus funds. At fi99, wagering is calculated on the bonus amount only — not combined with the deposit. For example: if you receive a ৳2,000 bonus at a 20× rate, you need to place ৳40,000 in bets before you can withdraw your bonus winnings.
Yes, you can cancel an active bonus at any time. However, keep in mind — cancelling a bonus will also forfeit any winnings accumulated with that bonus. It is a good idea to speak with the support team before cancelling to avoid any loss.
fi99 bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus and any associated winnings are automatically removed. After receiving a bonus, you can find expiry details in the bonus section of your account.
Account & Login
No. At fi99, only one account per player is allowed. If the same person opens multiple accounts, all accounts may be permanently closed and there is a risk of balance forfeiture. If you have an issue with an existing account, please contact support.
Generally, you can log in from a new device without any issues. However, for security reasons, there may be an identity verification step the first time you log in on a new device. A verification code may be sent to your registered email or phone number — you can use that to gain access easily.
After logging in to your account, you can change your name, phone number, or address in the profile settings. However, for some sensitive information (such as date of birth or identity document details), you may need to contact the support team. Make sure to provide accurate information before making any changes.
Click the "Forgot password?" option on the fi99 login page. Enter your registered email or phone number and a password reset link or code will be sent to you. You can then set a new password. Use a strong password that includes uppercase and lowercase letters, numbers, and special characters.
How to Withdraw Funds
At fi99, the withdrawal process is usually completed within 30 minutes to 3 hours. Withdrawals via mobile banking methods such as bKash, Nagad, or Rocket are processed faster. Bank transfers may take slightly longer due to the bank's own processing procedures.
The minimum withdrawal amount at fi99 is ৳500. Withdrawal requests below this amount will not be accepted. Wait until sufficient funds have accumulated in your balance before submitting a withdrawal request, and make sure the wagering requirement has been met.
Yes, but conditions apply. To withdraw bonus winnings, you must first complete the full wagering requirement (20 times the bonus). For example: for a ৳2,000 bonus, you can withdraw the bonus winnings after placing a total of ৳40,000 in bets. Once wagering is complete, you can withdraw your winnings through the regular withdrawal method.
No. According to fi99's rules, withdrawals can only be made to a wallet or bank account registered in the player's own name. Sending funds to a third-party account is prohibited and may result in account suspension.
Withdrawal requests are usually processed within 30 minutes to 3 hours. If it still shows "Pending" after that time, your account documentation verification may not be complete, or there may be a temporary technical issue. Please contact us via live chat or at [email protected].
Slots & Jackpots
A progressive jackpot is a prize pool that grows gradually with a small portion of each player's bet. The more people play, the larger the prize becomes. When someone wins the jackpot, the pool resets back to zero. It is one of the most appealing features of slot games.
Players with a smaller budget should choose games with a lower minimum bet — this allows for longer play sessions. High-volatility games can offer bigger prizes, but winning chances are lower. Low-volatility games pay out smaller prizes more frequently. Make your decision based on your balance and playing style.
Yes, many slot games at fi99 offer a demo mode. In demo mode, you can get a feel for the game's features, paylines, and bonus rounds without using any real money. It is a great way to get familiar with a new game — then you can move to real bets once you feel confident.
Free spins can be obtained in various ways — for example from special scatter symbols within a game, or as a promotional offer. When you receive free spins, you can use a set number of spins on a specific game at no cost. Free spins have an expiry and associated wagering requirements — check these in the bonus section of your account.
Responsible Gambling
There are some signs to watch out for: feeling the urge to keep playing to recover lost money, hiding your gambling from family and friends, spending beyond your budget, being unable to stop thinking about gambling, or neglecting daily responsibilities. If you notice these signs, use fi99's responsible gambling tools.
A cooling-off period is an option for a temporary break — you can keep your account inactive for a specified number of days. Self-exclusion is a longer-term solution — with this, you can request that your account remain closed. It can be activated through fi99's responsible gambling settings or via the support team.
Yes. At fi99, players can set their own daily, weekly, or monthly deposit limits. This is an effective way to stay within budget while playing. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period — to prevent impulsive decisions.
Several resources and tools are available on fi99's responsible gambling page. For direct assistance, our support team is available 24/7 via live chat and email ([email protected]). You can also reach out to professional counselling organisations. Seeking help is the most courageous step you can take.
Still have questions?
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Get an instant response via live chat or send a detailed question by email.
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