fi99's Commitment to Responsible Gaming
fi99 believes gaming should be fun — not stressful. Our protection tools and support team are always by your side.
Why Controlled Gaming Matters
Online gaming is a great source of entertainment, but it can cause problems if not enjoyed responsibly. fi99 always wants every player on our platform to stay safe, healthy, and happy. That's why we have put in place several effective protection measures to help you keep your gaming habits in check.
Our core principle is — gaming should be a source of entertainment, not an alternative income. Never bet more out of fear of losing money, and don't rush to chase losses. fi99 always guarantees transparent and fair play.
Important: fi99 is for people aged 21 and above only. Creating an account or playing games by minors is strictly prohibited. We enforce this rule rigorously through identity verification.
Our Protection Tools
Set Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a 24-hour wait — to prevent impulsive decisions.
Time-Out Feature
Need a short break? With the time-out feature you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period you will not be able to log in or place bets.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, activate self-exclusion. This keeps your account inactive for a minimum of 6 months up to permanently, and stops all promotional communications.
Review Gaming History
You can view your complete betting and transaction history from your account at any time. This information helps you understand your spending patterns and make informed decisions when setting limits.
24/7 Support Team
fi99's support team is available around the clock via live chat and email ([email protected]). Don't hesitate to talk about gaming concerns — our team can assist in both Bengali and English.
Reality Check
Pop-up notifications at set intervals remind you how long you have been playing. These reminders keep you aware and help you avoid long, uninterrupted sessions.
Signs of Problematic Gaming
If any of the following apply to you, consider seeking support:
- A tendency to bet more to try to recover lost money
- Using money meant for bills or daily expenses to gamble
- Lying to family or friends about gaming
- Repeatedly failing to stop or cut back on gaming
- Feeling restless or irritable when unable to play
- Neglecting work, studies, or personal relationships
- Borrowing money or dipping into savings to cover gaming costs
If you notice these signs, contact fi99 immediately via live chat or email, or activate self-exclusion. Acknowledging the problem is the first step toward solving it.
The Golden Rules of Responsible Gaming
Follow these principles to enjoy playing at fi99:
- Only bet money you can afford to lose without it affecting your household
- Set a time and money limit for each day in advance
- Think of gaming as entertainment, not a source of income
- Avoid gaming while drinking or under mental stress
- Take regular breaks and spend time outside
- Maintain a normal life with family and friends
How to Use the Protection Tools
Any protection feature can be activated in just a few steps from fi99's account settings.
-
1
Log In
Enter your fi99 account and click the profile icon in the top right corner.
-
2
Open the Responsible Gaming Section
From the account settings menu, select the "Responsible Gaming" option.
-
3
Choose Your Preferred Limit or Protection
Select whichever you need from deposit limit, time-out, or self-exclusion.
-
4
Set the Value and Duration
Enter the amount or time period — the system will ask you to confirm.
-
5
Save
After confirmation, the change will take effect immediately or at the scheduled time.
If you have trouble with the settings, send a message directly via live chat — our team will assist you right away.
Deposit and Withdrawal Policy
The minimum deposit at fi99 is ৳200 and the minimum withdrawal is ৳500. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal processing time is generally 30 minutes to 3 hours.
Setting your own deposit limit protects you from unintended spending. Remember — a limit decrease takes effect immediately, but a request to increase it only takes effect after a 24-hour cooling-off period. This rule prevents you from depositing more money on impulse.
Get in Touch with Support
Live chat
Click the live chat widget from any page on the site. Our team is ready to respond in Bengali and English 24 hours a day, 7 days a week.
Email support
For any questions or assistance regarding responsible gaming, write to: [email protected]
Enjoy fi99 Safely
Play responsibly and have fun. Use the links below to learn more about our games and services.